General Questions:
1. What is your return and refund policy?
Do you accept returns? What are the terms and conditions? We accept returns. Returns are accepted within 14 days of product delivery. The terms and conditions are outlined in the following link: https://mrledshop.com/en/content/3-terms-and-conditions-of-sale
What refund options are available? Refund methods can vary from full refunds through the original payment method to vouchers of equivalent value.
2. How can I track my order?
Do you provide a tracking number? Where can I find it? All shipments from us come with an updated tracking number in real-time from major international carriers.
What shipping carriers do you use? We usually use BRT, UPS or DHL for international shipments.
3. How can I contact customer service?
What are your customer service hours? Our customer service hours are as follows: Mon-Sat 9:00-18:00.
What contact channels are available (phone, email, online chat)? Our phone number is prominently displayed on our website for maximum transparency. Additionally, you can contact us via the email contact form, or more conveniently, through Facebook Messenger or Whatsapp using the dedicated buttons on our homepage.
4. Product Information:
What is your range of products? Our products range from LED lighting (solar and electric), in which we specialize, to small appliances, health and wellness products, car and motorcycle accessories, home and living items, furniture and decorations, makeup, and much more!
Do you have new product lines coming soon? Our product catalog is constantly updated, so we encourage you to follow our social channels and especially recommend subscribing to our newsletter to stay updated on upcoming promotions.
5. What are the dimensions and materials of your products?
Where can I find detailed information on each product? All our products have sufficiently detailed technical specifications to guide you step by step through the purchasing process.
6. Shipping and Delivery:
What are the shipping times? Shipping times vary based on your choice during checkout, where all costs are transparently listed.
How long does it take to receive my order? In 99% of orders, we pack the product within 1 working day, and it will be delivered within the next 4-5 working days for standard shipping and 1-2 working days for express shipping.
Do you have fast shipping options available? Certainly, we have an express shipping option at a very competitive price.
7. What are the shipping costs?
What is the shipping cost policy for your products? To ensure maximum customer satisfaction, we allow you to choose between economic standard shipping and more expensive express shipping.
Do you offer free shipping on specific orders or products? Free shipping is a must in our corporate vision, but only for national shipments. We always have a free shipping method on our ENTIRE catalog.
8. Payments and Security:
What payment methods do you accept? We accept all major payment methods commonly used in the world, such as PayPal (including the BNPL system in 3 interest-free installments), Amazon Pay, Bank Transfer, and Postepay Reload.
What credit/debit cards do you accept? We accept almost all existing credit/debit cards, even in currencies other than the euro.
Do you accept payments through PayPal or similar platforms? Yes, PayPal is the primary platform we collaborate with to provide top-notch service and ensure maximum satisfaction and convenience for our customers during payment and after-sales.
How do you ensure the security of online payments? Our website is equipped with SSL encryption to prevent hackers and malicious entities from capturing vital payment method data.
What security measures have you implemented to protect online transactions? We work every day with industry experts to prevent unauthorized access to our customers' data.
9. Others:
Do you have loyalty programs or special discounts? We recommend subscribing to our newsletter so you won't miss out on limited discounts or coupons.
Do you offer discounts for regular customers or loyalty programs? Certainly, customer loyalty is our primary goal. Consequently, our regular customers will be recognized by the system and enjoy more favorable purchase conditions.
Can I modify or cancel an already placed order? Certainly, you can cancel an order before its shipment. If we receive a request after its shipment, unfortunately, you will have to return the product at your expense.
What is the procedure to modify or cancel an order? The procedure we recommend is to send an email through the official channels in the "Contact Us" section. To expedite the process, we also recommend sending us a message on Whatsapp or Messenger.